Our radical approach to internal business operations can significantly transform the way your organisation performs. Working closely with you, we'll:
analyse your existing business processes
study the way people work with these processes
examine the tools used, their strengths and weaknesses
identify areas for improvement
We’ll then manage change within your organisation to ensure that improvements are implemented smoothly, effectively and with minimal disruption. A brief summary of each of the key areas that we address is given below.

People are the most valuable asset in your organisation - and we’ll bring out the best in them by implementing an innovative strategy focusing on organisational change, coaching and team-building. Our methods aim to maximise organisational performance by creating strong relationships in an environment that encourages competency, harmony and confidence.

The Myers Briggs Type Indicator (MBTI®) and a fully managed survey facility are just two examples of the services that we provide.

By initially defining and mapping your business processes, optimising their functionality and educating the people who use them, we can ensure that your organisation operates more fluently and efficiently. For example, does your organisation experience delays in completing certain activities because a key individual is unavailable? Detrimental impact can easily be avoided through adoption of agreed documented business processes.

By mapping, documenting and agreeing existing processes with all stakeholders, we can investigate and optimise them so as to create a significant step-change within your organisation.

The tools you use to execute business processes should ensure your organisation achieves its maximum potential. We focus on rationalising and harmonising the use of existing tools, exploiting them for maximum organisational benefit - and training people to use them competently.

In many cases, existing tools are simply not utilised to their maximum effectiveness – and as well as a ‘knowledge’ issue, a ‘mindset’ change often needs to be addressed in order to realise the true potential of business tools.

Any changes to the three key areas fundamental to our optimisation objectives (People, Processes and Tools) must be controlled by a structured change management strategy. In addition, the adoption of new or enhanced tools and processes must be embraced by the organisation at all levels.

Our change management approach will ensure that business continuity remains largely unaffected during the change lifecycle.
Business Optimisation Model

Processes Tools People Change Management
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Kendra are proud to support a number of charities. Please refer to our Kendra Charity web page for further information.


Kendra Consultants Ltd, Winnington Hall, Winnington, Northwich, Cheshire, CW8 4DU | Tel: 01606 872444 | info@kendra.co.uk
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